Terms of purchase
1. General conditions
1.1. The given terms for the purchase of goods (hereinafter referred to as the Terms) after confirmation by the Buyer (having read the Terms and ticking the box next to the sentence “I have read and agree with the Terms of purchase”) are a binding legal document for both parties, which indicates the rights and obligations of the Buyer and the Seller, the terms of purchase and payment of goods / services, arrangements for delivery and return of goods / services, liability of the parties and other conditions related to the purchase and sale of goods / services in the IVFRIGA-ONLINE.LV online store.
1.2. The seller reserves the right to change, amend or supplement the rules at any time. The registered Buyer will be informed about the changes, amendments or supplementation before the purchase of the selected item on the IVFRIGA-ONLINE.LV home page and will have to re-confirm the Terms.
1.3. Purchasing in our online store is a right for legally capable natural persons; legal persons.
1.4. For the services of the IVFRIGA-ONLINE.LV Genetic Centre, the goods / service means a sample collection kit that is sent to the Buyer. After receiving the kit back from the Buyer, the Genetic Centre performs the DNA test specified by the Buyer. When the DNA test results are sent to the Buyer, the purchase and sale transaction is considered complete.
2. Entry into force of the Purchase and Sale Contract
2.1. The Contract between the Buyer and the Seller is concluded from the moment when the Buyer, having selected the desired goods / service, has formed a basket of goods by clicking on “Confirm order”.
2.2. IVFRIGA-ONLINE.LV is not obliged to notify the Buyer individually of his consent to conclude a contract. IVFRIGA-ONLINE.LV is considered to approve the order from the moment it starts to run.
2.3. Each Purchase and Sale Contract concluded between the Buyer and the Seller is registered and stored in the IVFRIGA-ONLINE.LV online store database.
3. Rights of the Buyer
3.1. The Buyer has the right to buy goods / services in the IVFRIGA-ONLINE.LV online store in accordance with the Terms.
3.2. The Buyer has the right to withdraw from the Purchase and Sale Contract concluded with IVFRIGA-ONLINE.LV, notifying the Seller in writing (by e-mail, indicating the returned goods / service and its order number) no later than 14 days from the date receiving the goods.
3.3. The buyer cannot return the goods / service in the following cases:
3.3.1. if goods / services are returned that have already been performed specifically – in accordance with the personal needs of the Buyer or according to the conditions of the Buyer;
3.3.2. in other cases when it is impossible to terminate the Purchase and Sale Contract in accordance with the legislation of the Republic of Latvia.
3.4. The Buyer can use the established right to return goods / services only if the goods are not damaged, the packaging is not damaged, there is no change in appearance and it has not been used. The Buyer’s rights specified in Paragraph 3.3 of these Terms are fulfilled in accordance with the Regulations of the Cabinet of Ministers No. 255 dated 20.05.2014. “Regulations Regarding Distance Contract”.
4. Obligations of the Buyer
4.1. The buyer must accept the goods / services in accordance with these Terms and pay the specified amount for them.
4.2. If the data specified in the Buyer’s registration form changes, it must be updated immediately.
4.3. The Buyer, using the online store IVFRIGA-ONLINE.LV, undertakes to comply with these Terms, as well as not to violate the legislation of the Republic of Latvia.
4.4. If the Buyer refuses to accept the goods / service at the time of delivery without a valid reason, the Buyer must pay the shipping costs for the goods.
4.5. The Buyer undertakes not to sell the goods purchased in the IVFRIGA-ONLINE.LV online store to third parties without the written consent of the Seller.
5. Rights of the Seller
5.1. If the Buyer tries to undermine the stability and security of the online store or does not fulfill his obligations, the Seller has the right to immediately and without warning limit or terminate his ability to use the online store or, in particular cases, to withdraw the Buyer’s registration.
5.2. Due to special circumstances, the Seller may temporarily or permanently terminate the operation of the online store without prior notice to the Buyer.
5.3. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer, having chosen cashless payment, does not pay for the goods within 2 (two) working days.
5.4. IVFRIGA-ONLINE.LV in all cases has the right not to conclude the Purchase and Sale Contract with a particular Buyer who placed the order, including, but not only in cases when the Buyer canceled the Purchase and Sale Contract and returned the goods two or more times during the last 9 months.
5.5. IVFRIGA-ONLINE.LV has the right to withdraw from the concluded Purchase and Sale Contract if the goods specified in the contract are out of stock, as well as if the contract was concluded with a person who, according to these Terms, was not entitled to conclude this contract.
6. Obligations of the Seller
6.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the IVFRIGA-ONLINE.LV online store in accordance with the conditions specified by the store and the Terms.
6.2. The Seller undertakes to deliver the goods / services to the Buyer at the address indicated by him in accordance with the conditions specified in the Terms.
6.3. The Seller, unable to deliver the ordered goods to the Buyer due to important reasons, undertakes to offer in return the most similar goods. If the Buyer refuses to accept the similar goods, the Seller undertakes to return the amount paid to the Buyer within 3 (three) working days if an advance payment was made.
6.4. The Seller undertakes to respect the right of confidentiality of the Byer to his personal information specified in the registration form of the online store, except of the cases specified in the legislation of the Republic of Latvia.
7. The prices of goods, payment arrangements and terms
7.1. The prices of goods in the online store and in the placed order are indicated in euros including VAT. IVFRIGA-ONLINE.LV reserves the right to change the prices of goods in the event of changes in taxes, as well as in cases where the manufacturer / supplier changes the prices of goods.
7.2. The buyer pays for the goods in one of the following ways:
7.2.1. Payment by bank transfer through the Paysera payment system.
7.3. When paying by the method specified in paragraph 7.2.1, the Buyer undertakes to pay immediately. Only after receiving payment for the goods, the preparation for shipping and the calculation of the delivery date of the goods begin.
8. Delivery of the goods
8.1. The goods / services are delivered by the Seller or his authorized representative.
8.2. When ordering the goods, the Buyer undertakes to indicate the exact place of delivery of the goods / services.
8.3. The buyer undertakes to accept the goods / services by himself. In cases where the Buyer cannot accept the goods himself, but the goods have been delivered to the specified address and handed over in accordance with other information provided by the Buyer, the Buyer has no right to claim against the Seller regarding the delivery of the goods to the wrong person.
8.4. The cost of delivery of goods / services and more detailed information related to the delivery of goods are indicated in the section “Delivery of the goods” of the online store.
8.5. If the Buyer, in accordance with the given Terms, withdraws from the Purchase and Sale Contract, he is obliged to pay all direct costs associated with returning the goods to the Seller. This amount of expenses of the Seller is deducted from the amount to be returned to the Buyer.
8.6. In all cases, the Seller is not responsible for the violation of the delivery date of goods / services, if the goods have not been delivered to the Buyer or have not been delivered on time due to the fault of the Buyer or due to circumstances depending on the Buyer.
9. Return and exchange of goods
9.1. The return and exchange of goods / services is carried out in accordance with the Regulations of the Cabinet of Ministers No. 255 dated 20.05.2014. “Regulations Regarding Distance Contract”.
9.2. The Buyer can use the established right to return and exchange of goods within 14 (fourteen) working days from the date of delivery of the goods, informing the Seller in accordance with the procedure specified in paragraph 3.2 of the given Terms.
9.3. The Buyer must comply with the following conditions when returning the goods:
9.3.1. The returned goods must be in packaging not damaged by the Buyer, not losing their marketable condition (with undamaged labels, protective films should not be torned, etc.) (this paragraph does not apply in cases where defective goods are returned); in the same configuration, in which the Buyer received it; the purchase document for the goods must be specified.
9.3.2. The Buyer must immediately inform the Seller of the goods to be returned and agree on a method for returning the goods. In case if the goods are returned in accordance with the rights specified in paragraph 3.2, the Buyer covers return shipping costs. When returning incorrect and / or defective goods, the Seller undertakes to accept such goods and replace them with similar ones. If the Seller does not have similar goods, he returns the money paid for the goods to the Buyer.
9.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the return arrangements of the goods specified in this paragraph.
9.5. If testing is initiated when receiving a DNA sample from the Buyer, it is not possible to withdraw from the service from that time.
10.1. The Buyer is fully responsible for the reliability of the information specified in the registration form. If the Buyer does not provide the correct information in the registration form, the Seller is not responsible for the resulting consequences.
10.2. The Buyer is responsible for the activities carried out through this online store.
10.3. The Seller is released from any liability in cases where losses arise due to the fact that the Buyer, despite the Seller’s recommendations and his obligations, did not familiarize himself with the given Terms, although he was given such an opportunity.
10.4. If the online store of the Seller contains links to websites of other companies, institutions, organizations and persons, the Seller is not responsible for the information and ongoing activities contained therein, these websites are not tracked, controlled and are not representatives of these companies or persons.
10.5. In the event of losses, the guilty party shall compensate for the direct damage caused to the other party.
11. Exchange of information
11.1. The Seller sends all notices / test results to the email address specified in the registration form of the Buyer.
11.2. The Buyer sends all messages and questions through the communication methods specified in the “Contacts” section of the online store of the Seller.
12. Final provisions
12.1. The legislation of the Republic of Latvia is applied for the implementation of the given Terms.
12.2. All disputes arising in connection with the execution of the given Terms are resolved through negotiations. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedures prescribed by the legislation of the Republic of Latvia.