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Terms and Conditions

Privacy policy

This privacy policy sets out how “iVF Riga” Ltd. uses and protects any information that you give “iVF Riga” Ltd. when you use this website.

“iVF Riga” Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“iVF Riga” Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 25, 2018.

What we collect

We may collect the following information:

  • name, surname
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Scope of application of documents and information

What we do with the information we gather?

Personal data means any information relating to an identified or identifiable natural person (“data subject”’). Personal data definitions, explanations and data categories are listed here.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Use of cookies on “iVF Riga” website

We use cookies on “iVF Riga” website to improve user experience and optimize its performance.

What is cookie?

A cookie is a small text file that is sent to your computer or mobile device during a website visit, and which the website stores on your computer or mobile device when you open the site. During each next visit, cookies are sent back to the website of origin or to another website that recognizes this cookie. Cookies work as a memory for a particular website, allowing this page to remember your computer at the next visit; cookies can also remember your settings or improve user’s convenience. Cookies help to analyse web traffic or let you know when you visit a particular site. Additional information about cookies, as well as how they can be managed or turned off, can be obtained on the website: www.aboutcookies.org

How we use cookies

“iVF Riga” website uses cookies to allow the website to remember:

  • have you already agreed that we use cookies on this site;
  • Google Maps cookie that notes maps usage.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You may restrict or delete cookies in your web browser’s security settings. The use of mandatory and functional cookies is essential, as it helps to ensure the full use of the website. The collected cookies may also be available to our trusted co-operation partners (third parties) due to the evaluation of the advertising effectiveness of the “iVF Riga” website.

Why “iVF Riga” uses cookies

“iVF Riga” uses cookies to improve your website experience in the following ways:

  • to ensure website functionality;
  • to customize the website’s functionality to match the user’s preferences, including language, search requests and previously viewed content;
  • to collect statistical data about the website traffic;
  • to determine the number of website visitors, the time spent on the website, etc.

How long do we store cookies?

Unless otherwise stated, cookies are stored for a period that is necessary to perform the activity they were collected for. The cookies are deleted right after the activity has been carried out. We do not share the information contained within cookies for processing with the European Union and the EEA.

Contact information

If the user has any questions about the use of cookies, she/he can contact “iVF Riga” Ltd. using the following contact information: ivfriga@ivfriga.eu. “iVF Riga” Ltd. contacts the Client using the contact information provided by the Client (phone number, e-mail, mail address and means of communication on “iVF Riga websites).

“iVF Riga” Ltd. carries out the communication regarding the performance of service obligations based on the concluded Agreement (for example, service timing, billing information, scheduled work, changes in services, etc.).

Google Analytics

“iVF Riga” website use Google Analytics, a web analytics service provided by Google, Inc. iVF Riga website contains cookies created by Google Inc. The purpose of the use of Google Analytics cookies is to improve the content quality of iVF Riga website and adapt the content to user needs. More information about Google Analytics Terms of Service can be found on the website: www.google.com/analytics/terms/us.html.

If you want “iVF Riga” not to obtain information about your activities on the “iVF Riga” website, you must activate the Google Analytics Opt-out Browser Add-on application. This application communicates with Google Analytics JavaScript (ga.js) to indicate that the data about the respective website visiting should not be sent to Google Analytics.

How to turn off cookies?

You can choose to accept or decline cookies. Read more at www.aboutcookies.org. You can delete all the cookies that are on your computer. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. In that case, you will need to adjust the settings manually each time you visit the website. In addition, this may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information

SIA “iVF Riga” hereby certifies that the information and personal data that you have submitted in connection with communication, the transparency of the performed activities will be collected, processed and stored in accordance with the requirements of European Union regulatory enactments with regard to the protection of personal data. When submitting your data, you agree that the data is processed and stored, and in cases specified in regulatory enactments after the original data processing for as long as it would be necessary. “iVF Riga” Ltd. stores and processes Client’s personal data while there is at least one of the following criteria:

  1. Only as long as the Agreement with the Customer is in force;
  2. While in the manner prescribed by external regulatory enactments, “iVF Riga” or the Client can exercise their legitimate interests (for example, to submit objections or to raise or take legal action);
  3. While one of the parties is legally obligated to store data;
  4. While the Client agrees to relevant personal data processing, if there is no other legal basis for data processing.

After the aforementioned conditions have expired, the Client’s personal data is deleted. You may choose to restrict the collection or use of your personal information in the following ways:

  • if you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at ivfriga@ivfriga.eu.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.

You have the right to request at any time your data updating, information about how we use your personal data, and to require your data to be deleted. If you would like a copy of the information held on you please write to Zaļā iela 1, Rīga, Latvia, LV-1010.

If you believe, that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Other provisions

“iVF Riga” Ltd. has the right to make additions to the Privacy Policy and make them accessible by the Client by posting the current version of the Privacy Policy on the company’s website. “iVF Riga” retains the previous versions of the Privacy Policy, which are available on the “iVF Riga” website.

Terms of purchase

1. General conditions

1.1. The given terms for the purchase of goods (hereinafter referred to as the Terms) after confirmation by the Buyer (having read the Terms and ticking the box next to the sentence “I have read and agree with the Terms of purchase”) are a binding legal document for both parties, which indicates the rights and obligations of the Buyer and the Seller, the terms of purchase and payment of goods / services, arrangements for delivery and return of goods / services, liability of the parties and other conditions related to the purchase and sale of goods / services in the IVFRIGA-ONLINE.LV online store.

1.2. The seller reserves the right to change, amend or supplement the rules at any time. The registered Buyer will be informed about the changes, amendments or supplementation before the purchase of the selected item on the IVFRIGA-ONLINE.LV home page and will have to re-confirm the Terms.

1.3. Purchasing in our online store is a right for legally capable natural persons; legal persons.

1.4. For the services of the IVFRIGA-ONLINE.LV Genetic Centre, the goods / service means a sample collection kit that is sent to the Buyer. After receiving the kit back from the Buyer, the Genetic Centre performs the DNA test specified by the Buyer. When the DNA test results are sent to the Buyer, the purchase and sale transaction is considered complete.

2. Entry into force of the Purchase and Sale Contract

2.1. The Contract between the Buyer and the Seller is concluded from the moment when the Buyer, having selected the desired goods / service, has formed a basket of goods by clicking on “Confirm order”.

2.2. IVFRIGA-ONLINE.LV is not obliged to notify the Buyer individually of his consent to conclude a contract. IVFRIGA-ONLINE.LV is considered to approve the order from the moment it starts to run.

2.3. Each Purchase and Sale Contract concluded between the Buyer and the Seller is registered and stored in the IVFRIGA-ONLINE.LV online store database.

3. Rights of the Buyer

3.1. The Buyer has the right to buy goods / services in the IVFRIGA-ONLINE.LV online store in accordance with the Terms.

3.2. The Buyer has the right to withdraw from the Purchase and Sale Contract concluded with IVFRIGA-ONLINE.LV, notifying the Seller in writing (by e-mail, indicating the returned goods / service and its order number) no later than 14 days from the date receiving the goods.

3.3. The buyer cannot return the goods / service in the following cases:

3.3.1. if goods / services are returned that have already been performed specifically – in accordance with the personal needs of the Buyer or according to the conditions of the Buyer;

3.3.2. in other cases when it is impossible to terminate the Purchase and Sale Contract in accordance with the legislation of the Republic of Latvia.

3.4. The Buyer can use the established right to return goods / services only if the goods are not damaged, the packaging is not damaged, there is no change in appearance and it has not been used. The Buyer’s rights specified in Paragraph 3.3 of these Terms are fulfilled in accordance with the Regulations of the Cabinet of Ministers No. 255 dated 20.05.2014. “Regulations Regarding Distance Contract”.

4. Obligations of the Buyer

4.1. The buyer must accept the goods / services in accordance with these Terms and pay the specified amount for them.

4.2. If the data specified in the Buyer’s registration form changes, it must be updated immediately.

4.3. The Buyer, using the online store IVFRIGA-ONLINE.LV, undertakes to comply with these Terms, as well as not to violate the legislation of the Republic of Latvia.

4.4. If the Buyer refuses to accept the goods / service at the time of delivery without a valid reason, the Buyer must pay the shipping costs for the goods.

4.5. The Buyer undertakes not to sell the goods purchased in the IVFRIGA-ONLINE.LV online store to third parties without the written consent of the Seller.

5. Rights of the Seller

5.1. If the Buyer tries to undermine the stability and security of the online store or does not fulfill his obligations, the Seller has the right to immediately and without warning limit or terminate his ability to use the online store or, in particular cases, to withdraw the Buyer’s registration.

5.2. Due to special circumstances, the Seller may temporarily or permanently terminate the operation of the online store without prior notice to the Buyer.

5.3. The Seller has the right to cancel the order without prior notice to the Buyer if the Buyer, having chosen cashless payment, does not pay for the goods within 2 (two) working days.

5.4. IVFRIGA-ONLINE.LV in all cases has the right not to conclude the Purchase and Sale Contract with a particular Buyer who placed the order, including, but not only in cases when the Buyer canceled the Purchase and Sale Contract and returned the goods two or more times during the last 9 months.

5.5. IVFRIGA-ONLINE.LV has the right to withdraw from the concluded Purchase and Sale Contract if the goods specified in the contract are out of stock, as well as if the contract was concluded with a person who, according to these Terms, was not entitled to conclude this contract.

6. Obligations of the Seller

6.1. The Seller undertakes to provide the Buyer with the opportunity to use the services provided by the IVFRIGA-ONLINE.LV online store in accordance with the conditions specified by the store and the Terms.

6.2. The Seller undertakes to deliver the goods / services to the Buyer at the address indicated by him in accordance with the conditions specified in the Terms.

6.3. The Seller, unable to deliver the ordered goods to the Buyer due to important reasons, undertakes to offer in return the most similar goods. If the Buyer refuses to accept the similar goods, the Seller undertakes to return the amount paid to the Buyer within 3 (three) working days if an advance payment was made.

6.4. The Seller undertakes to respect the right of confidentiality of the Byer to his personal information specified in the registration form of the online store, except of the cases specified in the legislation of the Republic of Latvia.

7. The prices of goods, payment arrangements and terms

7.1. The prices of goods in the online store and in the placed order are indicated in euros including VAT. IVFRIGA-ONLINE.LV reserves the right to change the prices of goods in the event of changes in taxes, as well as in cases where the manufacturer / supplier changes the prices of goods.

7.2. The buyer pays for the goods in one of the following ways:

7.2.1. Payment by bank transfer through the Paysera payment system.

7.3. When paying by the method specified in paragraph 7.2.1, the Buyer undertakes to pay immediately. Only after receiving payment for the goods, the preparation for shipping and the calculation of the delivery date of the goods begin.

8. Delivery of the goods

8.1. The goods / services are delivered by the Seller or his authorized representative.

8.2. When ordering the goods, the Buyer undertakes to indicate the exact place of delivery of the goods / services.

8.3. The buyer undertakes to accept the goods / services by himself. In cases where the Buyer cannot accept the goods himself, but the goods have been delivered to the specified address and handed over in accordance with other information provided by the Buyer, the Buyer has no right to claim against the Seller regarding the delivery of the goods to the wrong person.

8.4. The cost of delivery of goods / services and more detailed information related to the delivery of goods are indicated in the section “Delivery of the goods” of the online store.

8.5. If the Buyer, in accordance with the given Terms, withdraws from the Purchase and Sale Contract, he is obliged to pay all direct costs associated with returning the goods to the Seller. This amount of expenses of the Seller is deducted from the amount to be returned to the Buyer.

8.6. In all cases, the Seller is not responsible for the violation of the delivery date of goods / services, if the goods have not been delivered to the Buyer or have not been delivered on time due to the fault of the Buyer or due to circumstances depending on the Buyer.

9. Return and exchange of goods

9.1. The return and exchange of goods / services is carried out in accordance with the Regulations of the Cabinet of Ministers No. 255 dated 20.05.2014. “Regulations Regarding Distance Contract”.

9.2. The Buyer can use the established right to return and exchange of goods within 14 (fourteen) working days from the date of delivery of the goods, informing the Seller in accordance with the procedure specified in paragraph 3.2 of the given Terms.

9.3. The Buyer must comply with the following conditions when returning the goods:

9.3.1. The returned goods must be in packaging not damaged by the Buyer, not losing their marketable condition (with undamaged labels, protective films should not be torned, etc.) (this paragraph does not apply in cases where defective goods are returned); in the same configuration, in which the Buyer received it; the purchase document for the goods must be specified.

9.3.2. The Buyer must immediately inform the Seller of the goods to be returned and agree on a method for returning the goods. In case if the goods are returned in accordance with the rights specified in paragraph 3.2, the Buyer covers return shipping costs. When returning incorrect and / or defective goods, the Seller undertakes to accept such goods and replace them with similar ones. If the Seller does not have similar goods, he returns the money paid for the goods to the Buyer.

9.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not follow the return arrangements of the goods specified in this paragraph.

9.5. If testing is initiated when receiving a DNA sample from the Buyer, it is not possible to withdraw from the service from that time.

10. Liability

10.1. The Buyer is fully responsible for the reliability of the information specified in the registration form. If the Buyer does not provide the correct information in the registration form, the Seller is not responsible for the resulting consequences.

10.2. The Buyer is responsible for the activities carried out through this online store.

10.3. The Seller is released from any liability in cases where losses arise due to the fact that the Buyer, despite the Seller’s recommendations and his obligations, did not familiarize himself with the given Terms, although he was given such an opportunity.

10.4. If the online store of the Seller contains links to websites of other companies, institutions, organizations and persons, the Seller is not responsible for the information and ongoing activities contained therein, these websites are not tracked, controlled and are not representatives of these companies or persons.

10.5. In the event of losses, the guilty party shall compensate for the direct damage caused to the other party.

11. Exchange of information

11.1. The Seller sends all notices / test results to the email address specified in the registration form of the Buyer.

11.2. The Buyer sends all messages and questions through the communication methods specified in the “Contacts” section of the online store of the Seller.

12. Final provisions

12.1. The legislation of the Republic of Latvia is applied for the implementation of the given Terms.

12.2. All disputes arising in connection with the execution of the given Terms are resolved through negotiations. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedures prescribed by the legislation of the Republic of Latvia.

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